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I have an Imac and Firefox26. The yahoo email site has stopped automatically logging me in.

Oldgirl63
Oldgirl63
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Yahoo help gave me the following fix which did not work:


If you want your browser to remember your username and password, you can update your settings in Firefox. To disable AutoFill: 

   Select Tools | Options in Windows or Firefox | Preferences in Mac OS X.
   Select Privacy.
   Select Use custom settings for history from the pull-down menu.
   Check Clear history when Firefox closes and click OK.
   Restart Firefox and repeat steps 1 and 2.
   Select Remember History from the pull-down menu and click OK.
   Return to Yahoo and sign in.
   When Firefox asks you if you want to have your password remembered, click Remember Password.

After completing these steps, the field for the Yahoo ID should be blank when you next visit the Yahoo sign-in page.

Yahoo help gave me the following fix which did not work: If you want your browser to remember your username and password, you can update your settings in Firefox. To disable AutoFill: Select Tools | Options in Windows or Firefox | Preferences in Mac OS X. Select Privacy. Select Use custom settings for history from the pull-down menu. Check Clear history when Firefox closes and click OK. Restart Firefox and repeat steps 1 and 2. Select Remember History from the pull-down menu and click OK. Return to Yahoo and sign in. When Firefox asks you if you want to have your password remembered, click Remember Password. After completing these steps, the field for the Yahoo ID should be blank when you next visit the Yahoo sign-in page.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Details like websites remembering you (log you in automatically) are stored in a cookie.

  • Create a cookie 'allow' exception to keep such cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Firefox > Preferences > Privacy > Cookies: Exceptions

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

Oldgirl63
Oldgirl63 Question owner
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I don't know where to find cookies.sqlite on my mac. Preferences says yahoo accepts cookies but that no cookies have been saved for yahoo log-in.

Modified by Oldgirl63

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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To access the folder containing cookies.sqlite -- which is a hidden folder and hard to find otherwise -- use one of these:

  • Help > Troubleshooting Information
  • type or paste about:support into the address bar and press Return

Then click the "Open in Finder" button.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Oh, perhaps it's obvious, but you should Quit Firefox before doing anything to that file. Trying to delete, move or rename it while Firefox is running may cause Firefox to crash.