This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Running Firefox 26.0 on windows 7, firefox crashes when I select the "tap here to activate plugin" option for pages. Here are the last 5 crash reports:

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by guigs

stevenkimbell
stevenkimbell
more options 
2ae72f48-a6a2-4072-8319-3181362da9b6 1/8/2014 8:03 AM
acd7177a-88ba-454e-b04c-535df4441201 11/4/2013 1:18 PM
bp-594a3d0b-8871-4a46-afc1-68a0e2131009 10/9/2013 9:21 AM
bp-14b9bd86-904d-4194-af05-b56842131002 10/2/2013 2:30 PM
88bf12be-122e-4edf-9bf7-c08c3827f67b 9/26/2013 11:42 AM

i do not get a crash reporter request/page when this happens

<pre><nowiki>2ae72f48-a6a2-4072-8319-3181362da9b6 1/8/2014 8:03 AM acd7177a-88ba-454e-b04c-535df4441201 11/4/2013 1:18 PM bp-594a3d0b-8871-4a46-afc1-68a0e2131009 10/9/2013 9:21 AM bp-14b9bd86-904d-4194-af05-b56842131002 10/2/2013 2:30 PM 88bf12be-122e-4edf-9bf7-c08c3827f67b 9/26/2013 11:42 AM </nowiki></pre> i do not get a crash reporter request/page when this happens

Modified by cor-el

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Unfortunately the linked crash reports have an [@ EMPTY] signature, so there is no data available that would make it possible to tell something about the cause of the crash.

Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
guigs
guigs
more options

Hi,

What is really strange about those crash reports is that they are detected to be version 24. Do you have more than one instillation of Firefox? If so there may be another folder with crash reports under Program Files.

  • Sophos is also a proxy, it may be blocking the link extension. If you disable it temporarily does Firefox still crash?
  • Upgrade your graphics drivers to use hardware acceleration and WebGL to get the most current version of the driver.

Please post back with your results, it will help the other users having issues with crashes as well. Thank you!

Modified by guigs