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Installation fail because of Mozilla

  • 2 replies
  • 12 have this problem
  • 3 views
  • Last reply by Nemo26

Nemo26
Nemo26
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Hi ! I'm trying to install a program client from my university website (http://www.interufr.dauphine.fr/citrix.html) but the installation fail with this error message : "Le programme d'installation ne dispose pas des privilèges nécéssaires pour accéder au répertoire C:\Programme Files(x86)\Mozilla Firefox\Plugins. Impossible de poursuivre l'installation. Ouvrez une session en tant qu'administrateur."

(The installer doesn't have the necessary privileges to access the directory C: \ Program Files (x86) \ Mozilla Firefox \ plugins. Unable to continue the installation. Log on as an administrator).

But the problem is that I just have one account in my computer, and I'm the administrator.

I try to create myself the "Plugins" folder, and then the installation can continue but fail at the next step, and that's the last error message that I can't solve : An error occurred while writing the file C:\Programme Files(x86)\Mozilla Firefox\Plugins\resource\en\ctxlogUI.dll. verify that you have access to that directory

Hi ! I'm trying to install a program client from my university website (http://www.interufr.dauphine.fr/citrix.html) but the installation fail with this error message : "Le programme d'installation ne dispose pas des privilèges nécéssaires pour accéder au répertoire C:\Programme Files(x86)\Mozilla Firefox\Plugins. Impossible de poursuivre l'installation. Ouvrez une session en tant qu'administrateur." (The installer doesn't have the necessary privileges to access the directory C: \ Program Files (x86) \ Mozilla Firefox \ plugins. Unable to continue the installation. Log on as an administrator). But the problem is that I just have one account in my computer, and I'm the administrator. I try to create myself the "Plugins" folder, and then the installation can continue but fail at the next step, and that's the last error message that I can't solve : An error occurred while writing the file C:\Programme Files(x86)\Mozilla Firefox\Plugins\resource\en\ctxlogUI.dll. verify that you have access to that directory

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The plugins folder in the Firefox program folder is no longer used, so Firefox won't find plugins that are copied to this folder.

So even if you succeed to install the plugin when you run the Citrix installer as Administrator (right-click: Run as Administrator) then you would still have to move the plugin manually to the "browser\plugins" folder.

Modified by cor-el

Nemo26
Nemo26 Question owner
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Thanks for your answer ! I try to change the Firefow settings like in your first link, but nothing change, the installation is still failing, saying that I don't have access to this directory.

I can't run as Administrator too. I try to make right click/properties to my plugin, in compatibility I can't choose "Always run as administrator". 

So Firefox continues to fail the installation process and I can't run as administrator to try to solve the problem ...