This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how to restore my thunderbird account

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by christ1

more options

I tried to log on to my thunderbird account and it is not there. A window pops up asking me if I want to open a new account, which I did, but all of my saved information is gone. How can I restore the account with all of my saved files? Thanks for your help.

I tried to log on to my thunderbird account and it is not there. A window pops up asking me if I want to open a new account, which I did, but all of my saved information is gone. How can I restore the account with all of my saved files? Thanks for your help.

Chosen solution

Follow the instructions on how to move a profile. This will tell Thunderbird again where your profile is stored.

http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

Follow the instructions on how to move a profile. This will tell Thunderbird again where your profile is stored.

http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird