This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

MOZILLA IS NOT ACCEPTING ADOBE FLASH PLAYER 12.0, GOOGLE DOES HOW CAN I FIX THIS?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

In facebook there are games that say I need adobe 10.9 or higher and I have the 12.0 version, have removed all old ones and reinstalled 12.0. My google facebook will open and play all games but not mozilla. i like mozilla better but can not use it. can you help?

In facebook there are games that say I need adobe 10.9 or higher and I have the 12.0 version, have removed all old ones and reinstalled 12.0. My google facebook will open and play all games but not mozilla. i like mozilla better but can not use it. can you help?

All Replies (2)

more options

Do you have the Plugin version of Flash installed?

IE uses the ActiveX version of Flash.

more options

Your system details list doesn't show that the Shockwave Flash plugin is installed and enabled.

You can find links to the latest Shockwave Flash player on this page:

You can verify on the Adobe Flash Players Test Page that the Flash plugin is working and which version you have.