i have a banking problem. thisproblem does not happen in explorer. only when usinf firefox. the bank suggests a setting on firefox is to blame. this window is t
When transferring money form one account to another a message comes up as follows: Internet banking error. You are not authorized to access the required resource. I has worked for years and stopped today. The banking works fine on outlook. Bank suggests it is a browser problem. I have deleted and re installed Firefox, no result.
Application Basics ------------------ Name: Firefox Version: 27.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0 Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-5c8ebd4b-e6e6-44dc-aede-cd9832140310 Submitted: 1 day ago Report ID: bp-94c6941b-e0f9-4141-b15a-82ec42140310 Submitted: 1 day ago Report ID: bp-f29de323-62fc-4d51-8a75-e60402140310 Submitted: 1 day ago All Crash Reports (including 1 pending crash in the given time range) Extensions ---------- Name: Snap.Do Version: 1.1 Enabled: true ID: {00b85b24-5c20-028d-31db-efaa19e6c517} Name: PC Sync 2 Synchronisation Extension Version: 1.0.0.736 Enabled: false ID: bkmrksync@nokia.com Name: Skype Click to Call Version: 7.0.14735.1561 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 1024 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.newtab.url: http://feed.snapdo.com/?p=mKO_AwFzXIpYRaHk7fb-MO5XCXXVn6DMoLXA5bpSRiP8qgt8qU7Ogr7c4IDSCDQm5YcngwDzP5JQqEpDtslbGrHB8Ye60M browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424 browser.startup.homepage: http://www.weatherzone.com.au/tas/northwest-coast/yolla|http://www.nab.com.au/personal/internet-banking|https://webmail. browser.startup.homepage_override.buildID: 20140212131424 browser.startup.homepage_override.mstone: 27.0.1 dom.mozApps.used: true extensions.lastAppVersion: 27.0.1 keyword.URL: http://feed.snapdo.com/?p=mKO_AwFzXIpYRaHk7fb-MO5XCXXVn6DMoLXA5bpSRiP8qgt8qU7Ogr7c4IDSCDQm5YcngwDzP5JQqEpDtslbGrHB8Ye60M network.cookie.prefsMigrated: true places.database.lastMaintenance: 1394604735 places.history.expiration.transient_current_max_pages: 101832 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1394253901 Graphics -------- Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0046 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 8-25-2010 Driver Version: 8.15.10.2202 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 9 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2 NSS Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSSMIME Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSSSL Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSUTIL Expected minimum version: 3.15.4 Version in use: 3.15.4
When transferring money form one account to another a message comes up as follows: Internet banking error. You are not authorized to access the required resource. I has worked for years and stopped today. The banking works fine on outlook. Bank suggests it is a browser problem. I have deleted and re installed Firefox, no result.<pre><nowiki>Application Basics
------------------
Name: Firefox
Version: 27.0.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-5c8ebd4b-e6e6-44dc-aede-cd9832140310
Submitted: 1 day ago
Report ID: bp-94c6941b-e0f9-4141-b15a-82ec42140310
Submitted: 1 day ago
Report ID: bp-f29de323-62fc-4d51-8a75-e60402140310
Submitted: 1 day ago
All Crash Reports (including 1 pending crash in the given time range)
Extensions
----------
Name: Snap.Do
Version: 1.1
Enabled: true
ID: {00b85b24-5c20-028d-31db-efaa19e6c517}
Name: PC Sync 2 Synchronisation Extension
Version: 1.0.0.736
Enabled: false
ID: bkmrksync@nokia.com
Name: Skype Click to Call
Version: 7.0.14735.1561
Enabled: false
ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 1024
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.newtab.url: http://feed.snapdo.com/?p=mKO_AwFzXIpYRaHk7fb-MO5XCXXVn6DMoLXA5bpSRiP8qgt8qU7Ogr7c4IDSCDQm5YcngwDzP5JQqEpDtslbGrHB8Ye60M
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424
browser.startup.homepage: http://www.weatherzone.com.au/tas/northwest-coast/yolla|http://www.nab.com.au/personal/internet-banking|https://webmail.
browser.startup.homepage_override.buildID: 20140212131424
browser.startup.homepage_override.mstone: 27.0.1
dom.mozApps.used: true
extensions.lastAppVersion: 27.0.1
keyword.URL: http://feed.snapdo.com/?p=mKO_AwFzXIpYRaHk7fb-MO5XCXXVn6DMoLXA5bpSRiP8qgt8qU7Ogr7c4IDSCDQm5YcngwDzP5JQqEpDtslbGrHB8Ye60M
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1394604735
places.history.expiration.transient_current_max_pages: 101832
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1394253901
Graphics
--------
Adapter Description: Intel(R) HD Graphics
Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0046
Direct2D Enabled: Blocked for your graphics driver version.
DirectWrite Enabled: false (6.2.9200.16571)
Driver Date: 8-25-2010
Driver Version: 8.15.10.2202
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 9
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSMIME
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSSL
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSUTIL
Expected minimum version: 3.15.4
Version in use: 3.15.4</nowiki></pre>
Modified by cor-el
Chosen solution
This problem may be fixed by resetting your Firefox. For resetting instruction, you can see this article Refresh Firefox - reset add-ons and settings
Let us know if your problem still happen and can not be fixed. Regards Safwan
Read this answer in context 👍 1All Replies (2)
Chosen Solution
This problem may be fixed by resetting your Firefox. For resetting instruction, you can see this article Refresh Firefox - reset add-ons and settings
Let us know if your problem still happen and can not be fixed. Regards Safwan
That are crashes caused by the Shockwave Flash plugin.
You can check for problems with current Shockwave Flash plugin versions and try this:
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
See also: