Can't manage Yahoo mail with Firefox
On my wife's Dell with Windows Vista Home, Yahoo mail suddenly quit functioning in Firefox. We can access the email account; however, everything is then frozen. We can't open any email. Other areas of Yahoo present no problem. Her email works fine in Explorer, Safari, and Chrome. I checked to ensure plugins were current and none are listed as presenting problems with Yahoo Mail. I've cleared cache and cookies with no results. What's next?
Chosen solution
Note that you are using an outdated Firefox 16 version that is no longer supported with security updates.
You can find the full version of the current Firefox 28.0 release in all languages and for all Operating Systems here:
You can try these steps in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
All Replies (3)
Most email providers offer a web-based service, which allows users to log in to their account using a web browser like Firefox in order to send and receive email. Questions about the functionality, features or the interface of your webmail service might not be specific to the web browser you're using though.
Your webmail provider will likely provide a support section on its website which answers the most frequent questions and offers a way to report technical problems.
Here you can find help for some popular webmail services:
- Gmail/Google Mail: https://support.google.com/mail/
- Yahoo Mail: http://help.yahoo.com/kb/index?page=product&y=PROD_MAIL_ML
- Outlook/Hotmail: http://go.microsoft.com/fwlink/p/?LinkId=260870
Let us know if this work .
Chosen Solution
Note that you are using an outdated Firefox 16 version that is no longer supported with security updates.
You can find the full version of the current Firefox 28.0 release in all languages and for all Operating Systems here:
You can try these steps in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window.
Thanks for the catch. I “assumed” Firefox updates were automatic! The update resolved the issue. I’ll retreat back to my Mac now.