Firefox Community Forum

No changes been made to my Mozilla account unless Mozilla banned me for constructive criticism yesterday. Earlier today Oct 4, 24 booted up laptop no issues. 3 hours later from cold start issue.

My version of FF 131.0 updated yesterday indicates I'm not signed in. Repeated sign-in attempts successful only to be disconnected seconds later. No issues logging into Mozilla Monitor to see progress and navigate around without disconnection. On Android 11 cell phone no issues, on Asus tablet Android 7.0 no issues. What am I doing wrong or missing? See attached screen shots and browser data.

Thank you in advance for your assistance.

how do I actually turn this off? I work for realtors and am constantly filling out contracts with addresses, and doing address searches for them. I have "autofill addresses" turned off under Privacy and security, but it asks me EVERY time I fill out a contract if I want to save the address. I have to say "not now" easily twenty times during my work day. Am I missing something obvious? this has only become a problem in the last couple weeks or so, but I am starting to get frustrated. thanks so much! Nicole

I am currently having an issue where 360 and vr videos are not showing properly on my Mozilla browser. They are able to play on Google Chrome, so I'm confident its not a hardware issue. But essentially, when I pull up a 360 video, the picture gets stuck on the first frame while the audio continues to play. Any support help would be greatly appreciated!

Hi, I had an issue with my Firefox app, so I deleted and redownloaded it thinking I would be able to log back in. When I logged back in, I discovered I lost all of my saved passwords, bookmarks, etc. It's like I had a new account created and I cannot find any of my previous information.

What happened and how can I get the last 5-10 years of my life back?

Hi I'm experiencing a rather strange error here every time i try to log into my Firefox account on my desktop.

Every time I log in (and authorise the login through an email code) my browser immediately says "account disconnected in the top right and asks me to log in again but then when I log in again I'm back to square one and I feel like I'm going in circles...

Please help!

Thanks, Oona

Firefox won't connect to this site I just updated it to the newest version. It works on edge, chrome. It says The page isn’t redirecting properly

An error occurred during a connection to fordauthority.com.

https://fordauthority.com/2024/10/2025-ford-taurus-officially-debuts-with-new-hybrid-engine/?fbclid=IwY2xjawFsHPVleHRuA2FlbQIxMQABHVF3bi91-Fv9h6VvH8b1B8mq_fIwJD6WA-sCKjVpItv6gk9z7bbCADAAxw_aem_I67PpqEMsvtyU9wagadJdA

Secure Connection Failed

An error occurred during a connection to www.myutiitsl.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Firefox keeps rerouting any attempt to be brought to the google sign-in page, sending me to https://support.google.com/accounts/answer/32050?hl=en . Even on the page itself, where the sign-in button is evident, it reroutes to itself on click.

This is only occurring on Firefox, and very specifically in the normal browser. The private browser works perfectly fine, Edge works fine, etc. This issue persists in Troubleshoot mode.

Noticed earlier today that after a Firefox update two icons appeared on the taskbar. Now I'm finding that whenever I try open Firefox from the taskbar it doesn't remember my previous session and looks as if I've signed out, Firefox behaves normally if I launch from the start menu.

I'm using Firefox Browser Windows MSIX package, mozzilla-MSIX - 1.0 v1.3.1.0 (64-bit). On Windows 11 Pro v23H2 build 22631.4169.

Using Firefox I can no longer access my gmail accounts. Instead I am provided the Google Help Center screen advising me to clear cache & cookies. This situation has been my experience since a upgrades to both Windows and Firefox this week. I can only access my gmail accounts via the Microsoft Edge browser now.

All of a sudden Firefox is not allowing me to access some of my accounts. Specifically, my Novant MyChart account to access all of my doctors. If this continues, I will be forced to quit and or delete Firefox. This new security is too tight.

Yikes ... this is EXTREMELY annoying. I always want to be asked where to download files. I have tried all the recommended fixes including going into "about:config" and changing the setting recommended in other threads ... no joy! I am using version 131.0 (64 bit) W10! I have tried refreshing ... no joy!

I use Internet Bill Pay through my bank, and it has always worked correctly with Firefox. I have enhanced tracking protection turned off for the site secureinternetbank.com and I have cookies authorized in my exceptions list. Today I got this message:

Why can't I access Bill Pay?

You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms:

   Block third party cookies
   Cookie tracking
   Cross-site tracking

Make sure cookies are not blocked and cross-site tracking is enabled. Follow any additional instructions in your browser once you have adjusted these settings."

Bank says it hasn't changed anything, and no tweaks I tried on privacy settings fixed it. I believe it's an issue with the new version. Can you tell me how to fix it or let me know when Firefox will fix it? The site works fine in Microsoft Edge, but I'd like to avoid using Edge.

Thanks.

cps

I have tried to log into my google accounts on the browser, but everytime I press the sign in button on the google homepage, it takes me to google's "clear cache" website. However, signing in works normally on a private window. I have tried clearing my cache multiple times and it keeps taking me back to the cache page.

Hi I was wondering why Firefox uses so many instances just to run one tab? I keep lagging when I use this browser, and when I check Task Manager, it says its running up to 13 instances. I've had this happen when I've been actively using Firefox, watching videos on Firefox, and even just having one new tab open while I'm doing nothing else on my computer, and it still runs between 7 and 15 instances.

Before writing this question, I searched the already asked questions on Firefox and found someone having almost the same problem as me, only instead of all instances being grouped up (like mine), theirs wasn't. When I tried to follow someones fix to the problem, I soon found out that this was for an old version, and their instructions included an option that my up-to-date version didn't have anymore.

In conclusion, I'm having a problem where Firefox is running too many instances, and all of the answers to other peoples questions are out of date. Thanks!

Please can you tell me how to stop Firefox opening multiple browser pages as I work. As in, when I go from one email address to another, Firefox just opens page after new page causing a lot of confusion.

Please, can you explain - in an easy way - how to stop this. Sometimes there are more than 10 browser pages open. I have a Dell Inspiron with Windows 11. Thank you for any help.

The font for the search results has changed to one that is hard to read. I'd like to change it back, changing the font in settings back to default doesn't seem to change it. The other parts of the search results not circled are fine and unaffected.

I frequently use the following site: https://qglobal.pearsonassessments.com/qg/ with my Firefox browser. Last night it would not complete the login process. I tried several different accounts, typed in the information rather than using the auto-fill and also cleared the cache. Multiple attempts. No luck. Then I tried using the browser, Edge, and it completed the login. There was a new update to Firefox in the last couple days. Could that be the problem? I contacted the tech support at the Pearson Assessments and they tried it from their computer, on Firefox, and it worked. But their Firefox was not the most updated version.

Thank you.