This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

New Firefox Sync is not working correctly. Bookmark can't be deleted. Tabs aren't showing up on Desktop.

  • 2 vastausta
  • 36 henkilöllä on sama ongelma
  • 13 näyttöä
  • Viimeisin kirjoittaja Kelcy R. Lemme

more options

I have two problems with the new sync. The First issue is that none of my Bookmarks or Tabs from my desktop are showing up on my Android phone nor are they working vice-versa meaning phone to desktop. The second problem is I am trying to sync my bookmarks from the Beta version of Android FF to the non-Beta Android FF which worked fine until I trued to delete several bookmarks that i don't need anymore. I'd like to delete them, but I can only delete them on the beta version and then when I go to the regular version none of the changes have been synced. If i try to delete them from the regular version nothing happens at all.

I have two problems with the new sync. The First issue is that none of my Bookmarks or Tabs from my desktop are showing up on my Android phone nor are they working vice-versa meaning phone to desktop. The second problem is I am trying to sync my bookmarks from the Beta version of Android FF to the non-Beta Android FF which worked fine until I trued to delete several bookmarks that i don't need anymore. I'd like to delete them, but I can only delete them on the beta version and then when I go to the regular version none of the changes have been synced. If i try to delete them from the regular version nothing happens at all.

Valittu ratkaisu

One thing to check is is the android device and new desktop update are on the same sync. To check on Android is that account Firefox Sync (deprecated)

The other thing to check is if the options to sync tabs and bookmarks are on for both devices in the Manage account page.

Is this the case?

Lue tämä vastaus kontekstissaan 👍 4

Kaikki vastaukset (2)

more options

Valittu ratkaisu

One thing to check is is the android device and new desktop update are on the same sync. To check on Android is that account Firefox Sync (deprecated)

The other thing to check is if the options to sync tabs and bookmarks are on for both devices in the Manage account page.

Is this the case?

more options

The Sync was definitely out of sync. I had to restart my Android a few times to fix that. Also I found that the tabs and bookmarks were checked, but it was still not acting right so I unchecked those boxes restarted all of my devices and then rechecked the boxes to get a fresh set of sync information across all devices.