This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

I use Xfinity email and this problem only exsists when I am trying to read some emails - "unresponsive script" - help

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 11 näyttöä
  • Viimeisin kirjoittaja FredMcD

rejuvmoz
rejuvmoz
more options

In Xfinity email, and I want to double click on an email in my list, I get the famous "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete." message. This seems to only occur if the email has attachments but not always. It's a little maddening. Thanks, Dave

In Xfinity email, and I want to double click on an email in my list, I get the famous "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete." message. This seems to only occur if the email has attachments but not always. It's a little maddening. Thanks, Dave

Kaikki vastaukset (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > Network > Cached Web Content: Clear Now

and

  • Remove Cookies

Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.