This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

I am unable to save download installer

  • 4 vastausta
  • 1 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja LightRaven

LightRaven
LightRaven
more options

I downloaded firefox browser yesterday. Today I uninstalled the program because it kept loading sweeptstakes pages. So I decided to get a fresh download after the uninstall and I wasn't able to successfully download the installer file. When I try to download firefox browser and I am prompted to save the installer file, I select save and get an error indicating the file is unable to be saved. No matter how many times I hit "try again" I am unable to save the file and can't get the browser. I've already tried turning the firewall off. It still doesn't work. I hope there is a solution.

Thanks for your help.

I downloaded firefox browser yesterday. Today I uninstalled the program because it kept loading sweeptstakes pages. So I decided to get a fresh download after the uninstall and I wasn't able to successfully download the installer file. When I try to download firefox browser and I am prompted to save the installer file, I select save and get an error indicating the file is unable to be saved. No matter how many times I hit "try again" I am unable to save the file and can't get the browser. I've already tried turning the firewall off. It still doesn't work. I hope there is a solution. Thanks for your help.

Valittu ratkaisu

Try this:

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that helps.

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (4)

the-edmeister
the-edmeister
  • Moderator
more options

Where are you downloading Firefox from?

Sure sounds like you may have had a 'sketchy' version that carried malware or adware.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Valittu ratkaisu

Try this:

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that helps.

LightRaven
LightRaven Kysymyksen kysyjä
more options

I was trying to download from Mozilla.org, so it wasn't the website. It was my Internet Explorer settings that were preventing the download. I couldn't figure out which one was the problem so I ended up resetting it and it fixed the problem.

LightRaven
LightRaven Kysymyksen kysyjä
more options

Thanks for all the replies. I really appreciated the help.  :)