This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Firefox crashes

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 6 näyttöä
  • Viimeisin kirjoittaja cor-el

more options

Firefox is crashing on startup, I can't even start the browser in safe mode. Crash ID: bp-4efaa1de-88bd-4001-a3e4-ff1e32140723

Firefox is crashing on startup, I can't even start the browser in safe mode. Crash ID: bp-4efaa1de-88bd-4001-a3e4-ff1e32140723

Valittu ratkaisu

Try to delete or rename secmod.db (secmod.db.old).

If that doesn't help then rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.

If that helped to solve the problem then you can remove the renamed cert8.db.old file. Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates. Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.

You can use this button to go to the currently used Firefox profile folder:

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (1)

more options

Valittu ratkaisu

Try to delete or rename secmod.db (secmod.db.old).

If that doesn't help then rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.

If that helped to solve the problem then you can remove the renamed cert8.db.old file. Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates. Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.

You can use this button to go to the currently used Firefox profile folder: