This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

block/remove audio pop-ups

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja philipp

more options

I have what I can only describe as audio pop-ups. There is no visible ad to close out, just audio, the past two days it's been Walmart ads, Pampers ads, etc. Every time I open a new website, the ads play again. I have run a virus scan, restarted my computer, and the pop-up blocker is on. I don't know what else to do. This started occurring when the latest version of Firefox installed.

I have what I can only describe as audio pop-ups. There is no visible ad to close out, just audio, the past two days it's been Walmart ads, Pampers ads, etc. Every time I open a new website, the ads play again. I have run a virus scan, restarted my computer, and the pop-up blocker is on. I don't know what else to do. This started occurring when the latest version of Firefox installed.

Kaikki vastaukset (1)

more options

hello, you may have various addons present. please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu New Fx Menu > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware