This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Had to make new log in because I can't access my original profile. Can some one help?

  • 1 vastaus
  • 2 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja guigs

tanker001
tanker001
more options

I don't know how else to get help with my profile. There isn't a "help" like link on the page. The "Contact Us" link leads to corporate type addresses.

I last accessed my account on support.mozilla.org late March this year. Now when I try to log in using email address (username) and password. I get the error:

"Username may contain only English letters, numbers and ./-/_ characters."

After getting this I thought I may have the wrong username due to not recording it correctly. I used the "I forgot my username." link and found I was using the correct username (my email address).

I then thought, maybe I was using the wrong password. So I used the "My password isn't working." link and had a reset e-mailed to me. Reset my password. No joy same error persists.

My profile is: Tanker

I have tried different combinations of my e-mail address and past passwords but those just give me the "does not match" error.

Is anyone having the same problem? Does anyone know who to contact regarding the accounts. Dont really want to create a new account.

Taking a shot in the dark, thanks for reading,

Stan

I don't know how else to get help with my profile. There isn't a "help" like link on the page. The "Contact Us" link leads to corporate type addresses. I last accessed my account on support.mozilla.org late March this year. Now when I try to log in using email address (username) and password. I get the error: "Username may contain only English letters, numbers and ./-/_ characters." After getting this I thought I may have the wrong username due to not recording it correctly. I used the "I forgot my username." link and found I was using the correct username (my email address). I then thought, maybe I was using the wrong password. So I used the "My password isn't working." link and had a reset e-mailed to me. Reset my password. No joy same error persists. My profile is: Tanker <!--(tanker001@yahoo.com) commented out for support forum guideline--> I have tried different combinations of my e-mail address and past passwords but those just give me the "does not match" error. Is anyone having the same problem? Does anyone know who to contact regarding the accounts. Dont really want to create a new account. Taking a shot in the dark, thanks for reading, Stan

Muokattu , muokkaaja guigs

Kaikki vastaukset (1)

guigs
guigs
more options

Hi Stan, I am not sure when this changed, I keep mine saved in the browser because I do not like to login to every site I visit. But on new test devices lately the login for the sumo site has required that I use the user name, not the email. (For you this would be just Tanker or the username that appears inthe profile)