Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Outlook bug

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 15 näyttöä
  • Viimeisin kirjoittaja FredMcD

more options

Firefox crashes when Outlook.com (hotmail.com) is used twice in a row. Upon the second logout, Firefox hangs, and I must go into the task manager and manually shutdown the service. Closing the window alone does not stop the service from running in the hung-up mode. Is anybody else having this problem?

Firefox crashes when Outlook.com (hotmail.com) is used twice in a row. Upon the second logout, Firefox hangs, and I must go into the task manager and manually shutdown the service. Closing the window alone does not stop the service from running in the hung-up mode. Is anybody else having this problem?

Kaikki vastaukset (2)

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638 Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637 Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629

Having more than one version of a program may cause issues.