This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Everything on sync work except passwords ( all items are selected to sync). Need help

  • 4 vastausta
  • 1 henkilöllä on sama ongelma
  • 21 näyttöä
  • Viimeisin kirjoittaja cor-el

pindchhapar
pindchhapar
more options

Got new laptop (window 7) and logged into Firefox sync account (33.1.1). Everything seems to work except passwords. I don't see any synced passwords on new PC. Tried multiple times disconnecting from sync account but still don't have any synced passwords.

Got new laptop (window 7) and logged into Firefox sync account (33.1.1). Everything seems to work except passwords. I don't see any synced passwords on new PC. Tried multiple times disconnecting from sync account but still don't have any synced passwords.

Kaikki vastaukset (4)

deadrat
deadrat
more options

Hi pindchhapar, Sorry about this issue you are facing. Have you checked whether you have chose to sync the passwords on your first device.

If other items are able to sync, the most likely possibility is that there are no passwords to sync and that could be because you chose not to sync the password on your previous device.

Try disconnecting your primary device from sync and then add it and after that add this new laptop and see if fixes the issue.

Muokattu , muokkaaja deadrat

the-edmeister
the-edmeister
  • Moderator
more options

If you are using a Master Password, Sync won't synchronize your <strike>bookmarks</strike> passwords, at this time. A Bug was filed months ago and the Mozilla developers are working on fixing that "oversight" with the new version of Sync that came with Firefox 29 and later versions.

Muokattu , muokkaaja cor-el

pindchhapar
pindchhapar Kysymyksen kysyjä
more options

Hi there, thanks for quick reply. First computer (iMac) is selected to sync passwords and I have hundreds saved. I tried disconnecting and syncing both first and new laptop but still no success. Interestingly new password saved on new computer get synced back to first computer.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the about:sync-log page via the location/address bar to see if there are errors reported.

You can temporarily set the services.sync.log.appender.file.logOnSuccess pref to true on the about:config page to also get a log of a successful Sync. Do not forget to reset the services.sync.log.appender.file.logOnSuccess pref after you are done with testing.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.