This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox crashes

  • 6 vastausta
  • 1 henkilöllä on sama ongelma
  • 6 näyttöä
  • Viimeisin kirjoittaja dlkramnic

dlkramnic
dlkramnic
more options

Crashes also in safe mode. Internet Explorer is also crashing. Firefox version is 3.6.11. I tried to update it by going to public library and downloading a newer version on a flashdrive, then trying to install that, but it won't install (locks up, won't complete). OS is XP Pro w/ serve pack3. Windows updates are enabled. Search can't locate "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" Basically right now I have no working browser on that PC, so I'm using another.

Crashes also in safe mode. Internet Explorer is also crashing. Firefox version is 3.6.11. I tried to update it by going to public library and downloading a newer version on a flashdrive, then trying to install that, but it won't install (locks up, won't complete). OS is XP Pro w/ serve pack3. Windows updates are enabled. Search can't locate "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" Basically right now I have no working browser on that PC, so I'm using another.

Valittu ratkaisu

Please install the latest Firefox 34 version from here. https://www.mozilla.com/en-US/firefox/all.html

Lue tämä vastaus kontekstissaan 👍 1

Kaikki vastaukset (6)

dlkramnic
dlkramnic Kysymyksen kysyjä
more options

Addendum to my ?-I found the crash report files, but it's Greek to me.

the-edmeister
the-edmeister
  • Moderator
more options

Valittu ratkaisu

Please install the latest Firefox 34 version from here. https://www.mozilla.com/en-US/firefox/all.html

dlkramnic
dlkramnic Kysymyksen kysyjä
more options

the-edmeister said

Please install the latest Firefox 34 version from here. https://www.mozilla.com/en-US/firefox/all.html
dlkramnic
dlkramnic Kysymyksen kysyjä
more options

This worked. I must have downloaded just an update. I have a working browser, just nee to figure out why my WiFi adapter won't connect to the router.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Could you post the crash ID of that crash report?

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

dlkramnic
dlkramnic Kysymyksen kysyjä
more options

Redownloading the correct version if Firefox did the trick. Thank you, gentlemen.