This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

I signed onto Firefox & message saying I had 2 viruses & to call XXX, Core IT Resolve. Legitimate message from Firefox Security?

  • 2 vastausta
  • 2 henkilöllä on sama ongelma
  • 10 näyttöä
  • Viimeisin kirjoittaja James

srhernandez
srhernandez
more options

I signed onto Firefox & message saying I had 2 viruses & to call XXX, Core IT Resolve. Legitimate message from Firefox Security? For $49.99 they claimed to be able to clean up my computer.

I let them access my computer remotely, and was shown a page with "Applications" at the top, and a list of 48,628 "events" (ERRORS and WARNINGS), which he said were going to crash my computer if I didn't get them cleaned out by letting them uninstall, then reinstall, everything. He also said the McAfee Security and Malwarebyte security we have is not good, and I need to change to Symentec Security system.

Did I open up myself by allowing him remote access? I did not provide my credit card info, as was requested for their "service".

edit: removed malicious phone numbers (philipp)

I signed onto Firefox & message saying I had 2 viruses & to call XXX, Core IT Resolve. Legitimate message from Firefox Security? For $49.99 they claimed to be able to clean up my computer. I let them access my computer remotely, and was shown a page with "Applications" at the top, and a list of 48,628 "events" (ERRORS and WARNINGS), which he said were going to crash my computer if I didn't get them cleaned out by letting them uninstall, then reinstall, everything. He also said the McAfee Security and Malwarebyte security we have is not good, and I need to change to Symentec Security system. Did I open up myself by allowing him remote access? I did not provide my credit card info, as was requested for their "service". edit: removed malicious phone numbers (philipp)

Muokattu , muokkaaja philipp

Valittu ratkaisu

Firefox is a web browser and not a virus scanner. Also Mozilla dies not charge for any services nor use a third-party support service for anything.

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (2)

finitarry
finitarry
more options

That sounds like a fraud attempt to me. Ignore those messages and block popups. Anything that pops up spontaneously saying you have viruses and need our software is malicious and should be closed.

James
James
  • Moderator
  • Top 10 Contributor
more options

Valittu ratkaisu

Firefox is a web browser and not a virus scanner. Also Mozilla dies not charge for any services nor use a third-party support service for anything.