This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

flash player add-on not working?

  • 2 vastausta
  • 24 henkilöllä on sama ongelma
  • 20 näyttöä
  • Viimeisin kirjoittaja FredMcD

more options

I can't get cbsnews.com videos to play. No errors, just a blank black screen. Their Help tells me to install Adobe Flash Player. (I had Shockwave Player installed and thought that was the same thing - wrong!) I installed the NPAPI version of Flash Player with no problems, but the videos still don't work. The Add-ons manager doesn't show the Flash Player as installed, but if I click on "check if plug-ins up-to-date" it shows Flash Player installed and up-to-date. What am I missing here? Thanks.

I can't get cbsnews.com videos to play. No errors, just a blank black screen. Their Help tells me to install Adobe Flash Player. (I had Shockwave Player installed and thought that was the same thing - wrong!) I installed the NPAPI version of Flash Player with no problems, but the videos still don't work. The Add-ons manager doesn't show the Flash Player as installed, but if I click on "check if plug-ins up-to-date" it shows Flash Player installed and up-to-date. What am I missing here? Thanks.

Valittu ratkaisu

In the Add-ons Manager, the flash player, and all other external programs, are listed in the Plugins tab. Open the manager, and you will see it on the right.

For some reason, Flash is listed as Shockwave Flash, and Shockwave is listed as Shockwave for Director.

Lue tämä vastaus kontekstissaan 👍 1

Kaikki vastaukset (2)

more options

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

Valittu ratkaisu

In the Add-ons Manager, the flash player, and all other external programs, are listed in the Plugins tab. Open the manager, and you will see it on the right.

For some reason, Flash is listed as Shockwave Flash, and Shockwave is listed as Shockwave for Director.