Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

How can I log in to Firefox to ask a question when loging in is my problem to begin with?

letsgorvn
letsgorvn
more options

I cannot log in to my account and I was told they sent me an email twice, that will allow me to log in but I have never received either of the emails. How can I log in to Firefox with my account? I do not remember my password.

I cannot log in to my account and I was told they sent me an email twice, that will allow me to log in but I have never received either of the emails. How can I log in to Firefox with my account? I do not remember my password.

Kaikki vastaukset (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I'm pretty sure your support account uses a different login than your Firefox (Sync) account.

Are you having a problem with Firefox Sync? Or a different problem?