This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

DONATION TO FIREFOX WHY SO DIFFICULT?

  • 1 vastaus
  • 3 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja Mark Schmidt

mrayokode
mrayokode
more options

Several times I've tried to DONATE to Firefox using my VISA card without success. No detail reasons are given but a notification of "problem" is received. I have crosschecked my personal and VISA card information and they are correct and in perfect alignment with database information at the Bank that issued the card. I HAVE MADE DONATIONS TO OTHERS and made online purchases using the card.So it is baffling that I cannot succeed with donatiion of mere $10-$20 to FIREFOX. Could it be you need to tweak the DONOR ONLINE FORM so that it is more donor-friendly to potential donors from WEST AFRICÁ!!

Ayo Odewumi Retired Ĺecturer(Bacteriology) Lagos Nigeria

Several times I've tried to DONATE to Firefox using my VISA card without success. No detail reasons are given but a notification of "problem" is received. I have crosschecked my personal and VISA card information and they are correct and in perfect alignment with database information at the Bank that issued the card. I HAVE MADE DONATIONS TO OTHERS and made online purchases using the card.So it is baffling that I cannot succeed with donatiion of mere $10-$20 to FIREFOX. Could it be you need to tweak the DONOR ONLINE FORM so that it is more donor-friendly to potential donors from WEST AFRICÁ!! Ayo Odewumi Retired Ĺecturer(Bacteriology) Lagos Nigeria

Kaikki vastaukset (1)

Mark Schmidt
Mark Schmidt
more options

It's quite possible that our payment processor is flagging your payment as fraudulent, even though it isn't. If you can use PayPal, I would recommend doing so. (Note: You do not need a PayPal account to pay via PayPal with a Visa card)

Alternatively, you can always donate using Bitcoin. Since Bitcoin is digital cash, there is no payment processor who can stop a transaction. The money goes straight from you to Mozilla- with no middle man. https://sendto.mozilla.org/page/content/give-bitcoin/