This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Passwords and username accounts for gmail, all disappered from my saved passwords. This is the first time ever that something has been deleted. What happened?

  • 3 vastausta
  • 4 henkilöllä on sama ongelma
  • 29 näyttöä
  • Viimeisin kirjoittaja cor-el

Sisuman
Sisuman
more options

Gmail login page used to allow me to left click the empty username space and a list of accounts/login usernames would appear. Over the years, gmail has changed their login style but firefox would always have my saved username and passwords in the saved passwords list in options. Did gmail hack my firefox saved passwords list and erase my saved info during their latest change for the gmail login? What could have happened to all my saved gmail accounts and logins?

Thanks.

Gmail login page used to allow me to left click the empty username space and a list of accounts/login usernames would appear. Over the years, gmail has changed their login style but firefox would always have my saved username and passwords in the saved passwords list in options. Did gmail hack my firefox saved passwords list and erase my saved info during their latest change for the gmail login? What could have happened to all my saved gmail accounts and logins? Thanks.

Kaikki vastaukset (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you still see these names and passwords in the Password Manager?

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

Did you try to close and restart Firefox and possibly reboot the computer?

Sisuman
Sisuman Kysymyksen kysyjä
more options

Thank you for replying. Yes, I tried to show passwords but all the sites were gone, the whole line, for all my gmail accounts. I just ended up re-entering all the accounts and resaving the passwords. Thanks, this is a strange one.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try Firefox Safe Mode to see if an extension is causing this issue?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window