This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

slowness in receiving emails, displaying screens, (today part of Inbox in no date order displayed but system frozen) etc...unworkable..please help

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja Wayne Mery

Darcie
Darcie
more options

I have Mozilla Firebird which has been getting slower and slower, now crashes frequently, slow in receiving emails - yesterday took about 15 minutes to receive emails and crashed twice - today Inbox displays half a screen in no date order and sender only with no subject for the second half - then screen froze. I do have trouble with my broadband because of slow speeds but think something particular to Thunderbird Email is now causing more problems. I am not particularly computer savvy and have looked up some remedies but do not understand how to access information.

I have Mozilla Firebird which has been getting slower and slower, now crashes frequently, slow in receiving emails - yesterday took about 15 minutes to receive emails and crashed twice - today Inbox displays half a screen in no date order and sender only with no subject for the second half - then screen froze. I do have trouble with my broadband because of slow speeds but think something particular to Thunderbird Email is now causing more problems. I am not particularly computer savvy and have looked up some remedies but do not understand how to access information.

Kaikki vastaukset (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Also, if you are really crashing then you can get crash report IDs. Please post them here. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Hi Darcie.

Can you give us an update please? We'd like to understand and know your situation, even if you resolved it.

Thanks