This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Emails disappear when moved from junk to inbox, why?

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 15 näyttöä
  • Viimeisin kirjoittaja Charitysmama

Charitysmama
Charitysmama
more options

When I get an email, usually from a friend or someone in my address book, and it goes to the junk folder, when I try to move it to the inbox, it disappears. I have learned to do a copy to the inbox, but it still doesn't show up. If I move it to another folder, there is no problem, it shows up. I mark the email as not junk before I try to move it. I have noticed that when I highlight the folders to move it to, there is no inbox on the list.

When I get an email, usually from a friend or someone in my address book, and it goes to the junk folder, when I try to move it to the inbox, it disappears. I have learned to do a copy to the inbox, but it still doesn't show up. If I move it to another folder, there is no problem, it shows up. I mark the email as not junk before I try to move it. I have noticed that when I highlight the folders to move it to, there is no inbox on the list.

Valittu ratkaisu

Ask yourself why it goes to the Junk folder. I'd think it happens because Thunderbird has made a mistake and you need to teach it what is and isn't junk to help it stop repeating this mistake.

Mark the message as Not Junk, and this will help reduce the frequency of these mis-categorizations and it will result in the message being put back where it belongs.

How to mark as Not Junk?

  1. You can right-click, select Mark As and then Not Junk.
  2. You can press J (note that lowercase j marks as Junk, uppercase J marks as Not Junk).
  3. The JunQuilla add-on provides two buttons for your toolbar.

In theory, Thunderbird shouldn't Junk messages from people who appear in your Address Book. Can you confirm the senders of these messages are listed in your Address Book?

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (3)

Zenos
Zenos
more options

Valittu ratkaisu

Ask yourself why it goes to the Junk folder. I'd think it happens because Thunderbird has made a mistake and you need to teach it what is and isn't junk to help it stop repeating this mistake.

Mark the message as Not Junk, and this will help reduce the frequency of these mis-categorizations and it will result in the message being put back where it belongs.

How to mark as Not Junk?

  1. You can right-click, select Mark As and then Not Junk.
  2. You can press J (note that lowercase j marks as Junk, uppercase J marks as Not Junk).
  3. The JunQuilla add-on provides two buttons for your toolbar.

In theory, Thunderbird shouldn't Junk messages from people who appear in your Address Book. Can you confirm the senders of these messages are listed in your Address Book?

Muokattu , muokkaaja Zenos

Charitysmama
Charitysmama Kysymyksen kysyjä
more options

I am already doing that.

Charitysmama
Charitysmama Kysymyksen kysyjä
more options

Sometimes the emails are from people in my contacts folder.