This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Lost sync data after pass reset. Still have data on android. How to retrieve?

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja yellowmatter

yellowmatter
yellowmatter
more options

After resetting Windows, installed Firefox and turned on sync. Had to reset my password and, not knowing, lost my synced data, and had no backup. But my data still shows on firefox on my android smartphone, how can i retrieve it? I turned off wifi in case it syncs and i lose everything.

After resetting Windows, installed Firefox and turned on sync. Had to reset my password and, not knowing, lost my synced data, and had no backup. But my data still shows on firefox on my android smartphone, how can i retrieve it? I turned off wifi in case it syncs and i lose everything.

Kaikki vastaukset (2)

Jyotsna Gupta
Jyotsna Gupta
more options

Please refer to this linkhttps://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync. This will explain how to sync and take a look at this to help you pick what you want to sync https://support.mozilla.org/en-US/kb/how-do-i-choose-what-types-information-sync-firefox?redirectlocale=en-US&redirectslug=how-do-i-choose-what-types-information-sync-firefo#w_what-types-of-information-can-i-share-across-my-devices If all this does not work, please report back.

yellowmatter
yellowmatter Kysymyksen kysyjä
more options

Did you read my post? What i want to know is if i login on my phone after a reset, all the data that is on there will go away, since resetting the password clears everything that is stored on the servers. I tried connecting my phone to the pc to retrieve the data but after searching for mozilla and firefox i couldn't find anything that seems to be it.