This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

I just downloaded and installed the latest Thunderbird update, now won't open.

  • 4 vastausta
  • 3 henkilöllä on sama ongelma
  • 3 näyttöä
  • Viimeisin kirjoittaja judybraden

more options

Minutes ago, I got an update popup for Thunderbird. I approved it, then closed and tried to restart. Nothing happens. I rebooted the CPU; still nothing. Thoughts? I've obviously installed numerous updates without any anomalies.

Thanks for any information.

Cheers, Ron

Minutes ago, I got an update popup for Thunderbird. I approved it, then closed and tried to restart. Nothing happens. I rebooted the CPU; still nothing. Thoughts? I've obviously installed numerous updates without any anomalies. Thanks for any information. Cheers, Ron

Kaikki vastaukset (4)

more options

Please tell us, does starting in safe mode help?

https://support.mozilla.org/en-US/kb/safe-mode
more options

Thunderbird will not open in safe mode either. I get notice that it has crashed.

more options

judybraden said

Thunderbird will not open in safe mode either. I get notice that it has crashed.

https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports tells you how to get the crash IDs, which you should post here. TIA

more options

Thanks, I restarted my computer and everything seems fine now.