This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Thunderbird freezes after opening then consumes 100% CPU usage.

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 18 näyttöä
  • Viimeisin kirjoittaja Wayne Mery

JG431
JG431
more options

Been using Thunderbird on Ubuntu Linux (12.04 LTS) for years. While creating a new message, Thunderbird froze (dimmed its window) and began consuming 100% CPU time. I killed the process after 5 minutes and started TB again and it froze immediately. So, I elected to restore the TB profile from a two-week-old backup. TB then started normally, pulled in emails from the previous 2 weeks, and all appeared OK. Closed and re-opened TB and it froze immediately.

I then removed the TB program and re-installed it via the Ubuntu Software Center. I restored the backed-up profile, pulled in the emails and all was well. I then closed TB and shutdown the laptop. Next morning, I opened TB and it froze again.

Been using Thunderbird on Ubuntu Linux (12.04 LTS) for years. While creating a new message, Thunderbird froze (dimmed its window) and began consuming 100% CPU time. I killed the process after 5 minutes and started TB again and it froze immediately. So, I elected to restore the TB profile from a two-week-old backup. TB then started normally, pulled in emails from the previous 2 weeks, and all appeared OK. Closed and re-opened TB and it froze immediately. I then removed the TB program and re-installed it via the Ubuntu Software Center. I restored the backed-up profile, pulled in the emails and all was well. I then closed TB and shutdown the laptop. Next morning, I opened TB and it froze again.

Kaikki vastaukset (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Please try info I located here; https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

JG431
JG431 Kysymyksen kysyjä
more options

I was able to use Safe-Mode to open TB (but only my 2-week-old profile, not my current profile, it still freezes on opening even in Safe-Mode). I had two extensions that were disabled by Safe-Mode and determined that Lightning was causing the problem. I also found that my Inbox folder size was at 1.1Gb so I compacted that down to about 35Mb.

So all is well now, except I'm reluctant to try Lightning again as I'm wondering whether I've set some recurring events that Lightning is tripping over. Is there a way to install a clean version of Lightning that will wipe clean all events currently in my profile?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Installing and uninstalling addons or products does not affect, nor clean out "data".

A common contributor to Lightning performance problems is having recurring events.