This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Amazon Prime Silverlight Error: 6036

  • 2 vastausta
  • 2 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja ChrisOfTheOT

ChrisOfTheOT
ChrisOfTheOT
more options

Morning - Amazon Prime videos do not work in Firefox. I can watch the trailers okay, so Silverlight does work, but not the feature films. I have uninstalled Silverlight several times, once with Revo, checked all settings & permissions, etc. The Silverlight plug-in shows as active in the top left screen icon but the video does not run.

After trying IE & Edge (which I hated having to do), it works there except I cannot get HD because of 'HDCP'... *sigh*... Still, that's not a Firefox issue. Just venting.

AAAAAAAAAAAaaarrrrrrrrrrrrrrrrghhhhhhhh.

There, did it again.

Cheers,

Chris

Morning - Amazon Prime videos do not work in Firefox. I can watch the trailers okay, so Silverlight does work, but not the feature films. I have uninstalled Silverlight several times, once with Revo, checked all settings & permissions, etc. The Silverlight plug-in shows as active in the top left screen icon but the video does not run. After trying IE & Edge (which I hated having to do), it works there except I cannot get HD because of 'HDCP'... *sigh*... Still, that's not a Firefox issue. Just venting. AAAAAAAAAAAaaarrrrrrrrrrrrrrrrghhhhhhhh. There, did it again. Cheers, Chris

Kaikki vastaukset (2)

philipp
philipp
  • Moderator
more options

hi, do you happen to use a windows 10 N-version? if so, please try to install the missing media components as described in Fix video and audio problems on Firefox for Windows N editions

ChrisOfTheOT
ChrisOfTheOT Kysymyksen kysyjä
more options

Hi Philipp - many thanks for the swift reply.

Unfortunately the update did not make any difference. I looked at the MS KB article which mentioned several WMP problems related to Win10 K & N versions, but I've never had a problem with WMP - and it's still running videos okay now. I don't think I had either of these versions of Windows - but I've no idea how to check!

Anyway, I'm not going to fuss with this issue anymore. It is only to get the 30-day free trial for Amazon working and we can do that, albeit without HD, in Edge. But when the trial is over we'll forget it - Amazon introduce too many hoops to jump through just to watch TV. (In a few months it won't be Silverlight/HTML5, it'll something new.) I'm no Rupert Murdoch fan, but Sky problems over the years have been fewer - exponentially so!

Thanks again for looking at this but I'm chalking this one up to experience. (Or, 'giving up', as I said on the Amazon forums!)

Cheers,

Chris