This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

TB: Missing folders in Local Folders

  • 2 vastausta
  • 6 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja antspants

more options

I backed up my emails to Local Folders -> emai@email.com and in doing so, created Inbox and Sent.

At a later date, I did another back up but I made a mistake: instead of copying my Input and Sent to Local Folders -> email@email.com, I sent them to Local Folders -> email@email.com -> Input and Local Folders -> email@email.com -> Sent respectively, this gave me an Input and a Sent sub directory. The directory structure now is .....

Local Folders/email@email.com/Input Local Folders/email@email.com/Input.msf Local Folders/email@email.com/Input.sbd Local Folders/email@email.com/Input.sbd/Input Local Folders/email@email.com/Input.sbd/Input.msf

.... and the same structure for Sent.

This isn't a problem on its own, but the directories are not being displayed in the client and so I am unable to tidy them up and remove the sub directory. How can I get them doisplayed, please.

Thank you in advance.

I backed up my emails to Local Folders -> emai@email.com and in doing so, created Inbox and Sent. At a later date, I did another back up but I made a mistake: instead of copying my Input and Sent to Local Folders -> email@email.com, I sent them to Local Folders -> email@email.com -> Input and Local Folders -> email@email.com -> Sent respectively, this gave me an Input and a Sent sub directory. The directory structure now is ..... Local Folders/email@email.com/Input Local Folders/email@email.com/Input.msf Local Folders/email@email.com/Input.sbd Local Folders/email@email.com/Input.sbd/Input Local Folders/email@email.com/Input.sbd/Input.msf .... and the same structure for Sent. This isn't a problem on its own, but the directories are not being displayed in the client and so I am unable to tidy them up and remove the sub directory. How can I get them doisplayed, please. Thank you in advance.

Valittu ratkaisu

Hey christ1, thanks for your relpy.

I did download the addon but haven't got round to playing with it, but I have resolved the issue.

I renamed the files, and subdirectory files Inbox(.msf) and Sent(.msf) to _input(.msf) and _Sent(.msf) in the filesystem and restarted TB and the renamed folders appeared. I then tidied up the sub directories, right clicked the _Input/_Sent folders and renamed them them back to Input and Sent.

Everything now looks good.

It's strange but early on when trying to resolve this issue, it wouldn't allow me to recreate Inbox/Sent folders within TB, saying they already existed, but I could rename them!!

Anyway, resolved for me and I've passed on my experience to someone else with lost folders.

Lue tämä vastaus kontekstissaan 👍 1

Kaikki vastaukset (2)

more options

You can use this add-on to import messages from the misplaced folders into the correct folders. https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/

Once this is done, close Thunderbird, and delete the misplaces folders in the file system using your file manager.

more options

Valittu ratkaisu

Hey christ1, thanks for your relpy.

I did download the addon but haven't got round to playing with it, but I have resolved the issue.

I renamed the files, and subdirectory files Inbox(.msf) and Sent(.msf) to _input(.msf) and _Sent(.msf) in the filesystem and restarted TB and the renamed folders appeared. I then tidied up the sub directories, right clicked the _Input/_Sent folders and renamed them them back to Input and Sent.

Everything now looks good.

It's strange but early on when trying to resolve this issue, it wouldn't allow me to recreate Inbox/Sent folders within TB, saying they already existed, but I could rename them!!

Anyway, resolved for me and I've passed on my experience to someone else with lost folders.