We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Firefox is crashing / freezing on Facebook in Fullscreenmode ( video)

  • 1 vastaus
  • 2 henkilöllä on sama ongelma
  • 15 näyttöä
  • Viimeisin kirjoittaja FredMcD

more options

when i join a clip on Facebook in Full screen and get back to the main page after, FF is instantly crashing and freezing. I have to close it via task manager. This is the message from the crash report >> Firefox 44.0.2 Crash Report [@ shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | mozilla::net::nsHttpConnectionMgr::Shutdown ]

ID: ffb38eea-9e5b-4fd2-b588-2186c2160215 Signature: shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | mozilla::net::nsHttpConnectionMgr::Shutdown

FF is also freezing when i scroll down the FB Page please help i cant fix this problem +++ thanks a lot

when i join a clip on Facebook in Full screen and get back to the main page after, FF is instantly crashing and freezing. I have to close it via task manager. This is the message from the crash report >> Firefox 44.0.2 Crash Report [@ shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | mozilla::net::nsHttpConnectionMgr::Shutdown ] ID: ffb38eea-9e5b-4fd2-b588-2186c2160215 Signature: shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | mozilla::net::nsHttpConnectionMgr::Shutdown FF is also freezing when i scroll down the FB Page please help i cant fix this problem +++ thanks a lot

Kaikki vastaukset (1)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

bp-ffb38eea-9e5b-4fd2-b588-2186c2160215

Signature shutdownhang | WaitForSingleObjectEx

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 1158189 NEW --- shutdownhang in mozilla::net::nsHttpConnectionMgr::Shutdown()


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: