Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

How can I receive and not send, but works on another pc?

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 20 näyttöä
  • Viimeisin kirjoittaja Drachsi

Drachsi
Drachsi
more options

I have an email account that worked fine. Then I moved to another hosting company, set up the email accounts in cPanel and can receive but not send. The smtp server has exactly the same settings as below.

On another computer I changed the smtp details and all work, send and receive.

So it is 1 pc.

I deleted Thunderbird, renamed the profile, re-installed Thunderbird, but could go no further as it was looking for the old profile.

I hope somebody has a solution, my new hosting company and I have exhausted all ideas.

Regards Drachsi

I have an email account that worked fine. Then I moved to another hosting company, set up the email accounts in cPanel and can receive but not send. The smtp server has exactly the same settings as below. On another computer I changed the smtp details and all work, send and receive. So it is 1 pc. I deleted Thunderbird, renamed the profile, re-installed Thunderbird, but could go no further as it was looking for the old profile. I hope somebody has a solution, my new hosting company and I have exhausted all ideas. Regards Drachsi

Kaikki vastaukset (3)

amanchesterman
amanchesterman
more options

There's a troubleshooting guide here: http://kb.mozillazine.org/Cannot_send_mail Judging from postings in this forum, add-ons and virus scanners appear to be the most common culprits, so you may want to check those first.

Drachsi
Drachsi Kysymyksen kysyjä
more options

Thanks for the quick reply I will check it out and post the results back here. Regards Drachs

Drachsi
Drachsi Kysymyksen kysyjä
more options

Hi,

Found it. At the bottom of the account settings page there is a box that shows which smtp is in use. when I changed it to smtpname - mail.website.net it worked.

This is not the same as selecting the SMTP server at the bottom of the "Outgoing Server"

Regards Drachsi