Firefox crashes, even in safe mode
See bp-ffad5a77-592f-42b7-bbb9-97c822160313
Since the V45 update, Firefox crashes every 5 to 15 minutes, even in safe mode.
Thanks for any help.
Kaikki vastaukset (3)
hi bruce, thanks for providing a crash id. unfortunately this crash is caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.
please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes
Thanks for the rapid reply. I had already updated Trusteer, before posting here. I have now reported the issue to IBM and will wait for their response. In the meantime, I'm on Chrome.
Here's an update: IBM claims that there's a conflict with my add-ons, but the only add-on I use is the French language dictionary. However, just by disabling the dictionary the problem has mysteriously gone away. Go figure.