This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Firefox crashes

  • 2 vastausta
  • 2 henkilöllä on sama ongelma
  • 5 näyttöä
  • Viimeisin kirjoittaja drsmoot

more options

I have deleted Firefox from applications and deleted my files in the library. Downloaded a fresh copy and it crashes on opening. Below is the crash report #. Safe mode is the same.

I am on a mac OS X 10.11.2

bp-abebb9f0-f5dc-4120-991c-11a2e2160315.txt

Thanks in advance.

I have deleted Firefox from applications and deleted my files in the library. Downloaded a fresh copy and it crashes on opening. Below is the crash report #. Safe mode is the same. I am on a mac OS X 10.11.2 bp-abebb9f0-f5dc-4120-991c-11a2e2160315.txt Thanks in advance.

Kaikki vastaukset (2)

more options

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.87 Safari/537.36

Product Firefox Version 45.0 Build ID 20160303134406 Release Channel release OS Mac OS X OS Version 10.11.2 15C50

bp-abebb9f0-f5dc-4120-991c-11a2e2160315

Signature: libsystem_kernel.dylib@0x17002

libsystem_pthread.dylib =  ? Word for Mac

libdispatch.dylib =  ? Word for Mac

libsystem_kernel.dylib =  ? Word for Mac

libsystem_c.dylib = ? Word for Mac

This is for Sumo's Related Bugs 1237957 RESOLVED DUPLICATE GLContext is disabled due to a previous crash

1218070 NEW --- crash in libsystem_kernel.dylib@0x16286 with mozilla::gl::TexSubImage2DHelper


Remove any Microsoft programs. Then reinstall Firefox. Is the problem still there?

more options

Thanks for the response. I don't have any Microsoft programs.