This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox crashes

Tappa41
Tappa41
more options

Report ID# F_121813594

Tried opening Thriva Active Network 4.0 and once the website finish loading and I go to click a link on the page the screen crash saying "The Adobe Flash plugin has crashed". Reload the page to try again. I have reloaded the page but nothing happens. Can someone please help. Do not know where to go to fix this problem.

Report ID# F_121813594 Tried opening Thriva Active Network 4.0 and once the website finish loading and I go to click a link on the page the screen crash saying "The Adobe Flash plugin has crashed". Reload the page to try again. I have reloaded the page but nothing happens. Can someone please help. Do not know where to go to fix this problem.

Kaikki vastaukset (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Could you try the Flash troubleshooting steps in the following article: Adobe Flash plugin has crashed - Prevent it from happening again.

Note: for solutions that require right-clicking Flash to use its internal menu, you could try the little Flash widget on this page that shows your currently installed version: https://www.adobe.com/software/flash/about/ (hopefully that one won't crash on you, too)

Any luck?