This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

How to get rid of Search Know Ads (it does not appear in list of add-ons or installed programs)

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 3 näyttöä
  • Viimeisin kirjoittaja EricFirth

more options

When I use Google to search for an item the search results appear followed shortly afterwards by a list other results at the top of the results list grouped under a Search Know Ads title. I cannot find Search Know under any add-ons or installed programs, so I can't use Add/Remove Programs under Control Panel to remove it. It is very annoying, particularly as the list of links appear to be an echo of my search item with no relevance to it. The only way to remove it (so far) is to left click the cross at the bottom RHS of the Search Know Ads group.

When I use Google to search for an item the search results appear followed shortly afterwards by a list other results at the top of the results list grouped under a Search Know Ads title. I cannot find Search Know under any add-ons or installed programs, so I can't use Add/Remove Programs under Control Panel to remove it. It is very annoying, particularly as the list of links appear to be an echo of my search item with no relevance to it. The only way to remove it (so far) is to left click the cross at the bottom RHS of the Search Know Ads group.

Valittu ratkaisu

You have adware &/or other malware on the computer.Please post back to let us know how you get on and what you find.

Look at and follow instructions in

Also make sure you have scanned with all the tools listed in our article

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (2)

more options

Valittu ratkaisu

You have adware &/or other malware on the computer.Please post back to let us know how you get on and what you find.

Look at and follow instructions in

Also make sure you have scanned with all the tools listed in our article

more options

Superantispyware solved the problem. I did also have to remove Search Know add-on from my Mozilla Firefox account, which had reappeared after removing all the identified threats.

Thank you.