This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

while on twitter, clicking a link to a photo on facebook give me an error

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 20 näyttöä
  • Viimeisin kirjoittaja FredMcD

Rye Encoke
Rye Encoke
more options

This has only recently begun to happen. While on twitter on my pc, if I click on a link to a photo on facebook instead of taking me to the photo it will instead take me to a page that gives the error that the page is unavailable. I think it has to do with how twitter will shorten the url for the page. Other links, for example to instagram, work fine but not facebook. The pages are available and if I go to the page on my own....ie opening a new tab and going to facebook and searching for the user, I can eventually find the picture.

here is an example of a link: https://t.co/B16ruhFjtU

the link will not work for me, either right from twitter or by opening a new tab and copy pasting it. However the page with the picture is available and will work if I manually find the facebook user and open the photos.

This has been happening only for a couple days and only with facebook links.

This has only recently begun to happen. While on twitter on my pc, if I click on a link to a photo on facebook instead of taking me to the photo it will instead take me to a page that gives the error that the page is unavailable. I think it has to do with how twitter will shorten the url for the page. Other links, for example to instagram, work fine but not facebook. The pages are available and if I go to the page on my own....ie opening a new tab and going to facebook and searching for the user, I can eventually find the picture. here is an example of a link: https://t.co/B16ruhFjtU the link will not work for me, either right from twitter or by opening a new tab and copy pasting it. However the page with the picture is available and will work if I manually find the facebook user and open the photos. This has been happening only for a couple days and only with facebook links.

Kaikki vastaukset (3)

FredMcD
FredMcD
more options

Go back to that page. Right click and select Copy Link Location. Save what you get to a text file.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Go back to that page. Right click and select Copy Link Location. Save what you get to a text file. Are they the same? Does the link work in Safe Mode?

Rye Encoke
Rye Encoke Kysymyksen kysyjä
more options

links are the same, doesn't work in safe mode.

also, just tried a couple other browsers and it doesn't work. So I asked a few friends to try it...apparently the links will work on mobile devices but NOT on browsers, any browsers, for non-mobile devices. Apparently it has something to do with tinyurl and the problem is either in how twitter is using the tinyurl or how the tinyurl is being translated or something. I didn't understand the explanation but the problem is on twitter's end as well as tinyurl's end and they have to work to fix the problem....soooo....the links will probably never work now since twitter is so damn slow in fixing any problems that desktop/laptop users have.

FredMcD
FredMcD
more options

I've called the big guys to help you. Good luck.