This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

FF not responding on every computer with Windows 10

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 7 näyttöä
  • Viimeisin kirjoittaja FredMcD

loukaa
loukaa
more options

ever since I have upgraded to Win10, all the laptops/PCs of my family are unable to run FF properly. on each page the browser stalls freezing the pagemakiog it impossible to use. pls help me. the idea of going back to IE depresses me but don't see any other option if things don't start working again thanks

ever since I have upgraded to Win10, all the laptops/PCs of my family are unable to run FF properly. on each page the browser stalls freezing the pagemakiog it impossible to use. pls help me. the idea of going back to IE depresses me but don't see any other option if things don't start working again thanks

Kaikki vastaukset (1)

FredMcD
FredMcD
more options

What Firefox are you using? If you are using v49, some have had problems with it. Try downgrading to v48 with this link;

Look for the directory of the version that you want. Install an older version of Firefox {web link} But remember that old versions may have security issues.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,