This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Firefox crashes on opening

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja FredMcD

more options

Each time I open firefox, it crashes immediately, here are the submitted IDs Crash ID: bp-933dc05e-8ca8-43f6-84e6-6200c2161103 Crash ID: bp-36919739-c08d-475d-9fdd-df11b2161103 Crash ID: bp-c9e8be39-f0d4-43c8-acb7-e8e5b2161103

Please investigate and tell me what can be done to fix.

Each time I open firefox, it crashes immediately, here are the submitted IDs Crash ID: bp-933dc05e-8ca8-43f6-84e6-6200c2161103 Crash ID: bp-36919739-c08d-475d-9fdd-df11b2161103 Crash ID: bp-c9e8be39-f0d4-43c8-acb7-e8e5b2161103 Please investigate and tell me what can be done to fix.

Kaikki vastaukset (1)

more options

Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows 10 OS Version 10.0.14393

Signature: _copysign

KERNELBASE.dll = Microsoft

combase.dll = Microsoft

ntdll.dll = Microsoft


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration