This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox crashes

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 4 näyttöä
  • Viimeisin kirjoittaja Paul

legcom_17
legcom_17
more options

When I’m on Foxfire, I can’t open the edit function on WIX, but it opens on MICROSOFT EDGE and Chrome. On WIX, I try to describe the problem based on prompts from WIX Support. As I enter my info, Firefox crashes—every time I try. So, I can’t submit my problem, which means I can’t contact WIX, because they don’t answer phone calls. When I DESCRIBE my problem to WIX SUPPORT through Microsoft Edge or Chrome, I can submit my problem description—a ticket—or request a call back. And neither of them crashes.

When I’m on Foxfire, I can’t open the edit function on WIX, but it opens on MICROSOFT EDGE and Chrome. On WIX, I try to describe the problem based on prompts from WIX Support. As I enter my info, Firefox crashes—every time I try. So, I can’t submit my problem, which means I can’t contact WIX, because they don’t answer phone calls. When I DESCRIBE my problem to WIX SUPPORT through Microsoft Edge or Chrome, I can submit my problem description—a ticket—or request a call back. And neither of them crashes.

Kaikki vastaukset (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.