This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

website www.msn.com does not support encryption. How do I fix this?

  • 3 vastausta
  • 3 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja cor-el

gigi3
gigi3
more options

I can open MSN but upper left corner is telling me site is not secure and private. That lock symbol is gone. Opened site info icon for security but how do i fix. Thank you for any help

I can open MSN but upper left corner is telling me site is not secure and private. That lock symbol is gone. Opened site info icon for security but how do i fix. Thank you for any help

Kaikki vastaukset (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I tried to open the site as https://www.msn.com (note the https) and received an error message relating to Microsoft has mis-configuring a security feature (OCSP stapling) on their servers which got now cached in your local firefox installation.

In order to resolve that, please enter about:config into the Firefox address bar (confirm the info message in case it shows up) and search for the preference named security.ssl.enable_ocsp_stapling. Double-click it and change its value to false - this will degrade a security feature in Firefox, so please revisit it in a couple of days again after Microsoft has fixed their stuff and turn it back on again then.

gigi3
gigi3 Kysymyksen kysyjä
more options

Hi Before I could even attempt your suggestion, I opened it and added the https:// and it opened fine with the lock icon and it is now saying connection secure. Could Microsoft have fixed it ?? Thanks for your help

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Microsoft needs to reboot or update all servers that have cached this expired certificate that is used to sign the OCSP response, so if you no longer experiencing this issue then the server that you used is probably fixed.