This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Is anyone else having problems with firefox esr 52.2?

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 30 näyttöä
  • Viimeisin kirjoittaja cor-el

minus28
minus28
more options

I initially moved to the ESR release in February due to issues with my corporate PC running Trend Micro Officescan which crashed the regular release firefox at that time. I received an update to the latest ESR release 52.2 this week which appears to cause the same issue. I have had to roll back to 45.7 which was my last working version. Any other experiences or insight? Am I stuck on this version as long as my PC is running Officescan?

I initially moved to the ESR release in February due to issues with my corporate PC running Trend Micro Officescan which crashed the regular release firefox at that time. I received an update to the latest ESR release 52.2 this week which appears to cause the same issue. I have had to roll back to 45.7 which was my last working version. Any other experiences or insight? Am I stuck on this version as long as my PC is running Officescan?

Kaikki vastaukset (2)

bygabyga
bygabyga
more options

Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button New Fx Menu, click on help Help-29 and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: