This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on suljettu ja arkistoitu. Esitä kysymys, jos tarvitset apua.

When I try to log on to gmail IMAP account, I can't get past the screen that asks for my email address.

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja Wayne Mery

more options

This just started today. I have a IMAP gmail account using my own domain. When I launch Thunderbird a dialog window pops up that is prefilled with my email address and a blue 'NEXT' button. I have been setting up accounts regularly and have seen this screen many times. I click on the 'NEXT' button and nothing happens. My other email account works just fine. That one is a Zoho account.

This just started today. I have a IMAP gmail account using my own domain. When I launch Thunderbird a dialog window pops up that is prefilled with my email address and a blue 'NEXT' button. I have been setting up accounts regularly and have seen this screen many times. I click on the 'NEXT' button and nothing happens. My other email account works just fine. That one is a Zoho account.

Kaikki vastaukset (2)

more options

What version of Thunderbird are you running?

more options

Probably the old version. 52.2.1 should not have this issue. If it does, please file a new support request