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Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

ff launches correctly from desktop but get blank screen if launched from email=have uninstalled and reinstalled but not fixed

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  • Viimeisin kirjoittaja fbwilliams69

fbwilliams69
fbwilliams69
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something is preventing ff from opening from an email link - just get a white screen that shows new tab and bookmarks. Bookmarks don't work and typing a URL and doesn't work either. However if launching ff from the desktop it works just fine. Have refreshed and uninstalled and reinstalled a couple of times. Thought perhaps a windows update might have corrupted it, so did a system restore which did not help. Any thoughts? This is a windows 7 and I use windows live mail.

something is preventing ff from opening from an email link - just get a white screen that shows new tab and bookmarks. Bookmarks don't work and typing a URL and doesn't work either. However if launching ff from the desktop it works just fine. Have refreshed and uninstalled and reinstalled a couple of times. Thought perhaps a windows update might have corrupted it, so did a system restore which did not help. Any thoughts? This is a windows 7 and I use windows live mail.

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cor-el
cor-el
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Try to redo the default browser setting and temporarily set another browser as the default browser.

fbwilliams69
fbwilliams69 Kysymyksen kysyjä
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I had tried that and then tried again just now but didn't help. As a side note, if ff is already open, then the links in emails will work, but clicking on an email link without having ff open gets me the nonfunctional screen. I guess I can use that work-around, but would really like to know what is going on. Thanx, fbwilliams69

cor-el
cor-el
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This issue can possibly be caused by an extension that isn't working properly.

If it works in normal mode with all extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) disabled then try to find which extension is causing the problem by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via one of these:

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit
fbwilliams69
fbwilliams69 Kysymyksen kysyjä
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Only have one extension - HP Smart Web Printing - which FF has disabled