We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Crashing on youtube after update

  • 12 vastausta
  • 5 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja Kiwi81

more options

After updating to 56.0, firefox is often crashing when watching videos on youtube (might not be website related- crashed on other sites when watching videos as well)

After updating to 56.0, firefox is often crashing when watching videos on youtube (might not be website related- crashed on other sites when watching videos as well)

Valittu ratkaisu

if the affected device is a notebook, could you look on the manufacturer's homepage if they offer e newer graphics driver for that model?

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (12)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few submitted report ids from there starting with bp-, paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options

like this?

bp-d9dd37e8-ea44-4d49-9acc-cb81e1171008 08/10/2017 12:58 bp-0d03c39c-980b-4112-8ae0-435de1171008 08/10/2017 12:58 bp-6a9efb9a-6d0e-404b-b5ff-fd8510171006 06/10/2017 20:01 bp-0b9b9c58-58b2-49a8-906c-3ca1a1171006 06/10/2017 14:10 bp-f453e89f-83f0-40a9-83ab-492240171005 05/10/2017 20:49 bp-d3eba040-ec81-4070-ab80-7c77a0171005 05/10/2017 20:13

more options

thanks, can you always reproduce this while you're on youtube or does it happen intermittently?

more options

i would say intermittently, usually when i watch longer videos- just now it crashed at 7-8th minute of a video, but afterwards i watched a 2-3min video and it didnt crash. but it did crash on 2 out of 3 videos today.

more options

Valittu ratkaisu

if the affected device is a notebook, could you look on the manufacturer's homepage if they offer e newer graphics driver for that model?

more options

No, it happens on my laptop, and only after the latest firefox update. Didnt have any problems before *shrugs*

more options

ok, if there is no graphics driver update available then it should be possible to workaround the crash by disabling hardware acceleration in firefox: Firefox's performance settings

we're looking into the problem in https://bugzilla.mozilla.org/show_bug.cgi?id=1405110

more options

You can also try to set this pref to false on the about:config page.

  • media.windows-media-foundation.allow-d3d11-dxva

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

more options

im updating my graphics driver, if that does not solve the problem i will try the other suggestions. will let you guys know if it solves the problem or not!

more options

If toggling media.windows-media-foundation.allow-d3d11-dxva then try to disable hardware acceleration in Firefox.

You need to close and restart Firefox after toggling this setting.

more options

ah, i think the graphic driver update fixed the crashing problem; thank you very much for your help!

more options

Hi there, I'm having what seems to be the same problem, but I'm not sure how to look for/check the graphic driver which seemed to fix murksiuke's problem. Essentially any time I play a youtube video (on youtube site or a video within another site) the system crashes... The laptop is a Dell Inspiron windows 7 Intel Pentium. Please help? Thanks!