This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Windows 10 upgrade has jammed Thunderbird upgrade

  • 3 vastausta
  • 3 henkilöllä on sama ongelma
  • 11 näyttöä
  • Viimeisin kirjoittaja Der_Alte_Fritz

Der_Alte_Fritz
Der_Alte_Fritz
more options

Upgraded Windows 10 to 1709 upgrade. When it had finished Thunderbird was not on the desktop but an update icon was there. Clicked on it and it said "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to re-boot now" Restarting does nothing and you get the same icon and message. Tried removing program from PC but get the same message Tried re-installing new version of Thunderbird and get the same message.

Upgraded Windows 10 to 1709 upgrade. When it had finished Thunderbird was not on the desktop but an update icon was there. Clicked on it and it said "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to re-boot now" Restarting does nothing and you get the same icon and message. Tried removing program from PC but get the same message Tried re-installing new version of Thunderbird and get the same message.

Kaikki vastaukset (3)

Der_Alte_Fritz
Der_Alte_Fritz Kysymyksen kysyjä
more options

It has now done the same thing on a laptop after an Windows 10 upgrade

Der_Alte_Fritz
Der_Alte_Fritz Kysymyksen kysyjä
more options

Have restored Windows back to previous version and Thunderbird has reappeared but is now involved in some sort of update

Der_Alte_Fritz
Der_Alte_Fritz Kysymyksen kysyjä
more options

Thunderbird Version 52.5.0.

Thunderbird has started working again and is currently on the 52.5.0 build dated 23rd November.