This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Using Firefox on my Macbook Pro, I can't view the body of specific emails. But Safari views the whole email just fine. wth?

more options

Image 1 shows the email in question, using firefox. It's missing a huge body of text!

Image 2 shows the whole email using safari. What's going on?

Image 1 shows the email in question, using firefox. It's missing a huge body of text! Image 2 shows the whole email using safari. What's going on?

Kaikki vastaukset (3)

more options

Hi Jzkuhler, could you attach those images to a reply? They didn't come through with your question for some reason. Thanks.

https://support.mozilla.org/questions/1197623#question-reply

Also, thank you for sharing your add-on list. Since Ghostery can block content in pages, could you click its toolbar icon and see whether it might be blocking content in those email messages?

more options

Look at the bottom of this page under uploaded images please.

more options

One possible reason for this is something that occurs when message content is pasted over and over again. The HTML tags get nested inside one another and at some point, Firefox just gives up and either dumps out the innermost content without styling or ignores it.

Example threads:

Does it help to call up a printable view of the message? On some sites there is a printer button or a Print item on a menu. Either way, you would usually get a simplified layout of the message in a new window.

Anyway, if this is the problem, I am not aware of a fix for it. My last research in October indicated:

Currently, there is a limit of 200 nesting levels. After that is reached, what you see depends on the layout of the page. If the rest of the content is NOT in a table, you see a plain text dump of it, without any style or layout. However, if it is in a table, it is not shown at all. I think that is the problem with the email sites.

There is work ongoing to increase the nesting cut-off to about 500 levels, which should cover most cases. However, I don't understand the rest of the developers' discussion, so I can't tell whether this work is close to being finished or some ways off.