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Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

TB and FF Stop Responding To Clicks. Everything Including the Title Bar Doesn't Respond.

  • 6 vastausta
  • 2 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja petejc

petejc
petejc
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About 2 or 3 times a week both Thunderbird and Firefox quit responding to clicks. And I mean everything including the Task Bar. I can't drag the windows, I can't even get a response to clicking the icons at the top right (minus, window/full screen, X). All my other (non-Mozilla) windows respond correctly. To get things working again I have to open the Task Manager (Windows 8.1) and End Task both TB and FF. If I end only one of them then start it again it will appear but will not respond to any clicks.

Am I the only one experiencing this?

Pete

About 2 or 3 times a week both Thunderbird and Firefox quit responding to clicks. And I mean everything including the Task Bar. I can't drag the windows, I can't even get a response to clicking the icons at the top right (minus, window/full screen, X). All my other (non-Mozilla) windows respond correctly. To get things working again I have to open the Task Manager (Windows 8.1) and End Task both TB and FF. If I end only one of them then start it again it will appear but will not respond to any clicks. Am I the only one experiencing this? Pete

Kaikki vastaukset (6)

christ1
christ1
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What is your anti-virus software?

petejc
petejc Kysymyksen kysyjä
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Just what comes with Windows 8.1

christ1
christ1
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Try to start Windows in safe mode with networking enabled. - Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

petejc
petejc Kysymyksen kysyjä
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I don't think that would be a good test because rebooting in any mode (safe or normal) will make the problem go away. And it may not return for many days. I would have to maintain safe mode for many days. I doubt I could do the work I usually perform daily while in safe mode. This hang up of TB and FF will occur after using them for days and viewing hundreds of pages and emails. Then I have to ctrl-alt-del and use Task Manager to end both Mozilla programs. Then I can start them and they will run fine. It is frustrating because I may have multiple FF windows open and one or more email messages open as I work. Then FF and TB freeze and I can't do anything with either program. Ending them means it takes a lot of trouble to resurrect the pages and messages and get back to work.

Matt
Matt
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when you have this issue, how much memory are Thunderbird and firefox consuming?

Do you have an common add-ons between the two. Like add blocking add-ons perhaps.

petejc
petejc Kysymyksen kysyjä
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(1) I will get you the memory data the next time it happens.

(2) Weird. In FF I clicked Tools, Add-ons and the first time I did that a new tab opened up in THUNDERBIRD (not FF). It listed: ImportExportTools, Lighting, Manually sort folders, MyPhoneExplorer, PopMailListRecipiants. But these are TB Add-ons. In fact I closed that tab and, in TB I clicked Tools, Add-ons and got the same tab. Then I closed all FF windows, restarted FF and got just one Add-on in FF. "Video Download helper". I have not been able to reproduce the case where, in FF, I click Add-ons and get a tab in TB but I swear that happened the first time.