This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

When I ttry to login at Xfinity for my email, I get "a program is slowing your computer" banner, and it never loads. How do I fix this?

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 5 näyttöä
  • Viimeisin kirjoittaja Shadow110

patricksweeney
patricksweeney
more options

Exactly what the question says. The banner is a yellow bar across the top of my desktop. Clicking either "stop program" or "wait" does nothing.

If I use Microsoft Edge (gack) I don't see the yellow banner, and my email screen loads right away.

Exactly what the question says. The banner is a yellow bar across the top of my desktop. Clicking either "stop program" or "wait" does nothing. If I use Microsoft Edge (gack) I don't see the yellow banner, and my email screen loads right away.

Kaikki vastaukset (3)

WestEnd
WestEnd
more options

It could be related that the system is setup to use Edge access and FF can't access it. Did you ask them which is the preferred Browser login?

patricksweeney
patricksweeney Kysymyksen kysyjä
more options

I'd rather not use Edge, or anything Microsoft, if I can avoid it. If Xfinity has their access set up to allow Edge, and throw a roadblock in the path of Mozilla, then they are being stupid.

Shadow110
Shadow110
more options

Hi, it is a Firefox thing and it is a script on the page I would think that is the issue that is malformed for use with Firefox. Should report it if possible, Could try : https://addons.mozilla.org/firefox/addon/noscript/ but t can break sites also, will need to adjust it and exceptions and such.