This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

can't install an add-on

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 5 näyttöä
  • Viimeisin kirjoittaja user01229325

Paul Raworth Bennett
Paul Raworth Bennett
more options

Help! (I know, everyone says that... )

I'm trying to install an add-on and am following the instructions at https://support.mozilla.org/en-US/kb/installing-addon-thunderbird

(this might not be relevant, but the add-on I'm trying to install is called "Manually Sort Folders, at https://addons.thunderbird.net/en-US/thunderbird/addon/manually-sort-folders/?src=ss" )

Anyways, I've downloaded the XPI file to my desktop.

And within Thunderbird, I've opened up the "Add-ons Manager" tab.

So I'm supposed to click on a "gear" icon that's to the left of the search box so that I can "Install Add-on from File".

But I can't find the search box, much less the gear icon!

Where on the screen is this search box supposed to be? My screenshot is attached.

Perhaps my Thunderbird isn't installed correctly? I'm running version 52.9.1 32-bit.

Thanks for your help and have a great day.

Help! (I know, everyone says that... ) I'm trying to install an add-on and am following the instructions at https://support.mozilla.org/en-US/kb/installing-addon-thunderbird (this might not be relevant, but the add-on I'm trying to install is called "Manually Sort Folders, at https://addons.thunderbird.net/en-US/thunderbird/addon/manually-sort-folders/?src=ss" ) Anyways, I've downloaded the XPI file to my desktop. And within Thunderbird, I've opened up the "Add-ons Manager" tab. So I'm supposed to click on a "gear" icon that's to the left of the search box so that I can "Install Add-on from File". But I can't find the search box, much less the gear icon! Where on the screen is this search box supposed to be? My screenshot is attached. Perhaps my Thunderbird isn't installed correctly? I'm running version 52.9.1 32-bit. Thanks for your help and have a great day.
Liitetyt ruutukaappaukset

Kaikki vastaukset (1)

user01229325
user01229325
more options

When in the add ons tab click Extensions to see the gear icon.