This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Downloaded an update and Firefox disappeared. What happened?

  • 1 vastaus
  • 2 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja Wesley Branton

more options

I downloaded an update and after restarting, there was no sign of Firefox except the icon in the taskbar.

I downloaded an update and after restarting, there was no sign of Firefox except the icon in the taskbar.

Valittu ratkaisu

If you can't get Firefox to open after an update, it's possible that the update didn't download properly and damaged your Firefox installation. You can just download Firefox directly from the Mozilla website and reinstall it.

Your previous Firefox data (bookmarks, settings, etc) will be preserved, even if you install a fresh copy of Firefox over your existing copy.

Hope this helps.

NOTE: If you are concerned about losing your Firefox data, you can run a backup of your Firefox profile(s) using the information found in the Back up and restore information in Firefox profiles support documentation.
Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (1)

more options

Valittu ratkaisu

If you can't get Firefox to open after an update, it's possible that the update didn't download properly and damaged your Firefox installation. You can just download Firefox directly from the Mozilla website and reinstall it.

Your previous Firefox data (bookmarks, settings, etc) will be preserved, even if you install a fresh copy of Firefox over your existing copy.

Hope this helps.

NOTE: If you are concerned about losing your Firefox data, you can run a backup of your Firefox profile(s) using the information found in the Back up and restore information in Firefox profiles support documentation.